運送政策

Shipping Policy

Thank you for shopping with Xiong Xiong Land. This Shipping Policy explains how we process and deliver orders to customers worldwide.

Order Processing

  • Orders are usually processed within 1-3 business days after payment is confirmed.
  • Some items may be preorder items or fulfilled by an overseas supplier or fulfillment partner. If an item requires a longer preparation time, we will state it on the product page or contact you after your order is placed.
  • Orders are not processed on weekends or public holidays.

Estimated Delivery Time

  • Delivery times vary depending on the destination and shipping method selected.
  • Available delivery estimates will be shown at checkout or provided with your order confirmation.
  • Delivery may be affected by courier capacity, customs clearance, peak seasons, and other factors outside our control.

Shipping Fees

Shipping fees are calculated at checkout based on the shipping destination, order weight, product profile, and available shipping methods. Any free shipping offer, if available, will be shown at checkout.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT/GST, brokerage fees, or other local charges may be collected by the destination jurisdiction. These charges are the customer's responsibility and are not included in our product price or shipping fee unless clearly stated otherwise.

Tracking

When tracking information is available, we will provide it by email or through the order status page. Tracking updates may take a few days to appear after dispatch.

Incorrect Address or Failed Delivery

Please ensure your shipping details are correct before placing an order. We are not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete address information. If a parcel is returned to us due to an address issue or failed delivery attempt, additional reshipping fees may apply.

Lost, Delayed, or Damaged Parcels

If your parcel is significantly delayed, lost, or arrives damaged, please contact us at xiongxiongland@gmail.com with your order number and supporting photos where applicable. We will assist you in checking with the courier or fulfillment partner.

Contact

For shipping questions, please contact us at xiongxiongland@gmail.com.

配送政策

感謝您在 Xiong Xiong Land 購物。本政策說明我們如何處理及配送全球顧客的訂單。

  • 訂單通常會在付款確認後的 1-3 個工作日內處理。
  • 部分商品可能屬於預購商品，或由海外供應商／履約合作夥伴出貨。如需較長備貨時間，我們會在商品頁面說明，或在下單後與您聯絡。
  • 配送時間會因目的地及所選配送方式而異；可用的預計送達資訊會於結帳時顯示，或隨訂單確認提供。
  • 實際配送時間可能受物流承載量、海關清關、旺季及其他不可控因素影響。
  • 目的地可能收取關稅、進口稅、VAT/GST 或其他當地費用；除非另有說明，相關費用由顧客自行承擔。
  • 請在下單前確認收件資料正確。若因地址錯誤、不完整或無人收件導致配送失敗，可能需要額外支付重新發貨費用。

如有物流問題，請透過 xiongxiongland@gmail.com 聯絡我們，並提供訂單號碼。